TY  - BOOK
AU  - Waller,Jenny
AU  - Allen,Derek
AU  - Burns,Andrew
TI  - The quality management manual: how to write and develop a successful manual for quality management systems 
SN  - 0893973882
PY  - 1993///
CY  - London
PB  - Kogan Page
KW  - Total quality management
KW  - Handbooks, manuals, etc
KW  - Quality control
ER  -