TY  - BOOK
AU  - Brockman,John
TI  - Quality management and benchmarking in the information sector: the results of recent research 
SN  - 1857391896
PY  - 1997///
CY  - London
PB  - Bowker-Saur
KW  - Libraries
KW  - United Kingdom
KW  - Quality control
KW  - Information services
KW  - Benchmarking (Management)
ER  -