Brockman, John <br/><br/>
Quality management and benchmarking in the information sector :  the results of recent research / 
John Brockman ... (et al.) 
 - London :  Bowker-Saur,  1997 
 - 432 p. ;  25 cm. 
 - British Library Research and Innovation Report 47 .
<br/><br/><label>ISBN: </label>1857391896  RM189.60 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries--Quality control--United Kingdom<br/>Information services--Quality control--United Kingdom<br/>Benchmarking (Management)--United Kingdom