TY  - BOOK
AU  - Dawson,Patrick
AU  - Palmer,Gill
TI  - Quality management: the theory and practice of implementing change 
SN  - 0582908841
PY  - 1995///
CY  - Melbourne
PB  - Longman
KW  - Total quality management
KW  - Organizational change
N1  - p. 203-219
ER  -