Dawson, Patrick <br/><br/>
Quality management :  the theory and practice of implementing change / 
Patrick Dawson and Gill Palmer 
 - Melbourne :  Longman,  1995 
 - 219 p. :  ill. ;  24 cm. 
<br/><br/>p. 203-219 
<br/><br/><label>ISBN: </label>0582908841  RM65.97 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Organizational change