TY  - BOOK
AU  - Koehler,Jerry W.
AU  - Pankowski,Joseph M.
TI  - Quality government: designing, developing and implementing TQM 
SN  - 1574440136
PY  - 1996///
CY  - Delray Beach, Fla.
PB  - St. Lucie Press
KW  - Total quality management in government
KW  - Total quality management
N1  - Bibliography : p. 269-274
ER  -