Koehler, Jerry W. <br/><br/>
Quality government :  designing, developing and implementing TQM / 
Jerry W. Koehler, Joseph M. Pankowski 
 - Delray Beach, Fla. :  St. Lucie Press,  1996 
 - 281 p. :  ill. ;  23 cm. 
<br/><br/>Bibliography : p. 269-274 
<br/><br/><label>ISBN: </label>1574440136  RM147.62 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management in government<br/>Total quality management