TY  - BOOK
AU  - Dee,David
TI  - Quality depends on you: 7 simple things you can do for your company and your career 
SN  - 0850132517
PY  - 1996///
CY  - Chicago
PB  - The Dartnell Corporation
KW  - Benchmarking (Management)
KW  - Total quality management
KW  - Quality assurance
KW  - Customer services
ER  -