TY  - BOOK
TI  - Quality: achieving excellence 
PY  - 1992///
CY  - London
PB  - Taylor Made Film
KW  - Total quality management
N1  - Part I. Lampeter & Son (22 min.) - Part II. Case studies ; featuring  Texaco, Cala Homes, ICL (47 min.)
N2  - The video shows how to go about implementing TQM in an organisation
ER  -