Wilson, Charles <br/><br/>
Profitable customers :  how to identify, develop and retain them / 
Charles Wilson 
 - London :  Kogan Page,  1996 
<br/><br/><label>ISBN: </label>074941930X  RM116.60 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations