TY  - BOOK
TI  - Prescription for complaints
PY  - 1975///
CY  - London
PB  - Video Arts
KW  - Complaints (Retail trade)
N2  - This film shows that complaints are an oppurtunity to do it right - a second chance from your costumer. It gives reasonable step by step points that focus on the needs of the complainer as well as solution of the complaint
ER  -