Prescription for complaints  [videorecording] 

 - London :  Video Arts,  1975 
 - 1 videocassette (U-matic) (21 min.) :  sd., col. ;  3/4 in. +  booknote (7p.) 
<br/><br/> This film shows that complaints are an oppurtunity to do it right - a second chance from your costumer. It gives reasonable step by step points that focus on the needs of the complainer as well as solution of the complaint 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Complaints (Retail trade)