Zairi, Mohamed. <br/><br/>
Practical benchmarking :  the complete guide / 
Mohamed Zairi and Paul Leonard. 
 - London :  Chapman & Hall,  1994. 
 - 262 p. :  ill. ;  24 cm. 
<br/><br/>p. 253-257. 
<br/><br/><label>ISBN: </label>0412574101  RM266.67 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management).