TY  - BOOK
ED  - Malaysia.
TI  - Piagam pelanggan
PY  - 1990///
CY  - Kuala Lumpur
PB  - MAMPU
KW  - Customer services
KW  - Malaysia
KW  - Consumer satisfaction
KW  - Quality control
N2  - Memberi gambaran ringkas perlaksanaan piagam pelanggan di beberapa agensi kerajaan
ER  -