Davis, Bonnie K.  <br/><br/>
Phlebotomy:  a client-based approach:  a textbook for developing phlebotomy and customer service skills / 
by Bonnie K. Davis. 
 - Albany, N.Y.:  Delmar Publishers Inc.,  1997. 
 - 164 p. :   ill. ;   24 cm. 
<br/><br/><label>ISBN: </label>0827354533  RM40.05 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Bloodletting.<br/>Blood Specimen Collection.<br/>Professional--patient relations.<br/>Consumer satisfaction.