Eberts, Ray E.,  1954- <br/><br/>
The myths of Japanese quality 
Ray and Cindelyn Eberts 
 - Upper Saddle River, N. J.  Prentice-Hall P T R  1995 
 - 338 p. : ill. ; 24 cm. 
<br/><br/><label>ISBN: </label>0131808036  RM66.62 
<br/><br/><label>LCCN: </label>95-13290 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Japan<br/>Quality control--Japan<br/>Quality of products--Japan<br/>Customer services--Japan