Mortensen, C. David. <br/><br/>
Miscommunication / 
C. David Mortensen ; with Carter M. Ayres. 
 - Thousand Oaks :  SAGE Publications,  1997. 
 - 267 p. ;  23 cm. 
<br/><br/>p. 224-250. 
<br/><br/><label>ISBN: </label>0803973764  RM97.78 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication.