Webster, Frederick E. Market-driven management using the new marketing concept to create a customer-oriented company / Frederick E. Webster. - New York : John Wiley & Sons, 1994. - xiv, 319 p. ; 25 cm. - The Portable MBA series . Includes bibliographical references : p. 295-307. ISBN: 0471595764 Subjects--Topical Terms: Marketing--Management.Consumer satisfaction.