Desatnick, Robert L. <br/><br/>
Managing to keep the customer :  how to achieve and maintain superior customer service throughout the organization / 
Robert L. Desatnick. 
 - San Francisco :  Jossey-Bass,  1987. 
 - xvi, 163 p. ;  24 cm. 
 - The Jossey-Bass management series .
<br/><br/> Includes index. 
<br/><br/>Bibliography: p. 155-158. 
<br/><br/><label>ISBN: </label>1555420273 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations.