McCarthy, Dennis G. <br/><br/>
The loyalty link :  how loyal employees create loyal customers / 
Dennis G. McCarthy. 
 - New York :  John Wiley & Sons,  1997. 
 - 198 p. ;  23 cm. 
<br/><br/>includes index. 
<br/><br/><label>ISBN: </label>0471163899  RM46.95 
<br/><br/><label>LCCN: </label>96-46702 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Employee loyalty.