Burwash, Peter. <br/><br/>
The key to great leadership :  rediscovering the principles of outstanding service, lessons from the front lines of the world's best service companies / 
Peter Burwash. 
 - Kuala Lumpur :  Syarikat First Agency,  1996. 
 - 145 p. :  ill. ;  23 cm 
<br/><br/><label>ISBN: </label>9839156039  RM17.90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership.<br/>Industrial management.