Burwash, Peter. The key to great leadership : rediscovering the principles of outstanding service, lessons from the front lines of the world's best service companies / Peter Burwash. - Kuala Lumpur : Syarikat First Agency, 1996. - 145 p. : ill. ; 23 cm ISBN: 9839156039 RM17.90 Subjects--Topical Terms: Leadership.Industrial management.