TY  - BOOK
AU  - Fenvessy,Stanley J
TI  - Keep your customers and keep them happy
SN  - 0870941208
PY  - 1976///
CY  - Homewood, Ill.
PB  - Dow Jones-Irwin
KW  - Customer relations
KW  - Customer services
N1  - Includes index
ER  -