Fenvessy, Stanley J <br/><br/>
Keep your customers and keep them happy / 
Stanley J. Fenvessy 
 - Homewood, Ill. :  Dow Jones-Irwin,  1976 
 - x, 174 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0870941208 
<br/><br/><label>LCCN: </label>75-043168 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services