Clark, Mona. <br/><br/>
Interpersonal skills for hospitality management / 
Mona Clark. 
 - London :  Chapman & Hall,  1995. 
 - 210 p. :  ill. ;  25 cm. 
<br/><br/>References : p. 199-205. 
<br/><br/><label>ISBN: </label>041257330X  RM122.88 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management.<br/>Hospitality industry--Personnel management.<br/>Interpersonal communication.