Freemantle, David,  1942- <br/><br/>
Incredible customer service :  the final test / 
David Freemantle 
 - London :  McGraw-Hill,  1993 
 - 203 p. ;  22 cm. 
<br/><br/><label>ISBN: </label>007709008X 
<br/><br/><label>LCCN: </label>93-25429 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer services--Case studies