TY  - BOOK
TI  - Improving your customer relations
PY  - 1992///
CY  - Airport West, Vic.
PB  - Better Business Skills
KW  - Customer relations
KW  - Customer services
N2  - Summary: Losses have been made through poor customer relations. The video shows the importance of good customer relation and stresses that customer relation is an acquired skill that must be taught to all levels of employees
ER  -