TY  - BOOK
AU  - Sharifuddin Zainuddin.
TI  - An analysis of perceived service quality in the road transport department of Malaysia
PY  - 1997///
CY  - Pittsburgh
PB  - University of Pittsburgh
KW  - Malaysia. Jabatan Pengangkutan Jalan
KW  - Customer services
KW  - Analysis
KW  - Malaysia
KW  - Quality control
N1  - Thesis (Ph.D.) - University of Pittsburgh, 1997; Bibliography : p. 274-287
ER  -