Sharifuddin Zainuddin. <br/><br/>
An analysis of perceived service quality in the road transport department of Malaysia / 
by Sharifuddin Zainuddin. 
 - Pittsburgh :  University of Pittsburgh,  1997. 
 - 287 p. :  ill. ;  23 cm. 
<br/><br/>Thesis (Ph.D.) - University of Pittsburgh, 1997. 
<br/><br/>Bibliography : p. 274-287. 
<br/><br/><label>ISBN: </label> RM216.20 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Malaysia. Jabatan Pengangkutan Jalan--Customer services--Analysis.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quality control.--Malaysia