TY  - BOOK
TI  - The human nature of quality
PY  - 1993///
CY  - Chicago, Ill.
PB  - Dartnell Corp.
KW  - Total quality management
KW  - Consumer satisfaction
N2  - The message from the video is that the person who benefits most from quality work and service is the very person entrusted to deliver it. The video explains why
ER  -