The human nature of quality  [videorecording] 

 - Chicago, Ill. :  Dartnell Corp.,  1993 
 - 1 videocassette (VHS) (17 min.) :  sd., col. ;  1/2 in. + 1 leader's guide 
<br/><br/> The message from the video is that the person who benefits most from quality work and service is the very person entrusted to deliver it. The video explains why 
<br/><br/><label>ISBN: </label> RM 1150 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Consumer satisfaction