TY  - BOOK
AU  - Moore,Chris
TI  - How to handle customer complaints: a company guide to customer relations and consumer rights 
SN  - 0716102633
PY  - 1975///
CY  - Farnborough
PB  - Gower Press
KW  - Complaints (Retail trade)
KW  - Retail trade
KW  - Great Britain
N1  - Includes index
ER  -