Moore, Chris <br/><br/>
How to handle customer complaints :  a company guide to customer relations and consumer rights / 
Chris Moore 
 - Farnborough :  Gower Press,  1975 
 - xiii, 116 p. :  forms. ;  23 cm. 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>0716102633 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Complaints (Retail trade)<br/>Retail trade--Great Britain