Newby, Tony. <br/><br/>
How to design and deliver quality service training / 
Tony Newby. 
 - London :  Kogan Page,  1992. 
 - 107 p. ;  22 cm. 
 - Practical trainer series .
<br/><br/><label>ISBN: </label>0749407379 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Employees--Training of.