Managing social service staff for excellence : five keys to exceptional supervision / Nancy Summers.

Includes bibliographical references and indexes.

Front Matter -- Key 1: Apply What We Know -- Key 2: Connect the Employee to the Mission -- Key 3: Build a Support Structure -- Key 4: Be a Leader -- Key 5: Promote Success -- Bad Apples and Underdogs -- Enmeshment: The Worst-Case Scenario -- How to Correct a Bad Situation -- Building a New Team -- Building and Maintaining the Foundation: The Administrators' Chapter -- Appendix A: Sample Mission Statements -- Appendix B: Ideas for Employee Handbooks and Orientation -- Appendix C: Differences between a Professional Relationship and a Friendship -- Appendix D: Consumer Survey -- Appendix E: Consumer's Family Survey -- Appendix F: How to Write Goals and Objectives for Individual Consumers -- Appendix G: Conducting a Mini Analysis -- Appendix H: Online Resources for Administrators and Supervisors -- References -- Author Index -- Subject Index.

Create Top-Down Support -- Connect the Employee to the Mission -- Build a Support Structure -- Be a Leader -- Promote Success -- Bad Apple and Underdog Prevention -- Enmeshment -- Correcting a Bad Situation -- Building a New Team -- A Word to Administrators -- Handout: The difference between a Professional Relationship and Friendship -- Sample mission statements -- Ideas for Orientations -- Sample Ethical Code -- Customer Satisfaction Questionnaire.

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