APS reform : building on good practice / Public Service and Merit Protection Commission.

Commonwealth of Australia 1998.

Includes bibliographical references.

Expectations of the Australian Public Service -- High performance organisations -- How is the Public Service Meeting these Expectations? -- A performance culture--passing the baton of reform -- Meeting the Expectations of the Community -- Being Customer Focused Using information technology for better customer service -- Contestable services: opportunities for choice -- Building Organisational Performance -- Achieving a shared sense of direction -- Structuring organisations for responsiveness --Attracting and retaining the best and the brightest -- Performance through agreement making -- Key achievements under agency agreements.Flexibility through agreements -- Developments in relation to Australian Workplace Agreements in the APS -- Simplification of terms and conditions of employment -- Measuring Performance and Quality -- Benchmarking and re?engineering -- Quality improvement -- The Balanced Scorecard -- Investors in People Standard -- Supporting the Transition to High Performance -- Leadership -- Good choices need good information -- The immediate future -- Planning for the future - Conclusion.

Koleksi sumbangan Tun Ahmad Sarji Abdul Hamid.