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Citizen Satisfaction [electronic resource] : Improving Government Performance, Efficiency, and Citizen Trust / by Forrest V. Morgeson.

By: Contributor(s): Publisher: New York : Palgrave Macmillan US : Imprint: Palgrave Macmillan, 2014Description: XIV, 217 p. online resourceContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781137047137
Subject(s): Additional physical formats: Printed edition:: No titleDDC classification:
  • 500 23
Online resources: In: Springer eBooksSummary: Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.
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Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.

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