Conflict 101 : a manager's guide to resolving problems so everyone can get back to work / Susan H. Shearouse.
Publication details: New York : American Management Association, 2011.Description: viii, 264 p. : ill. ; 23 cmISBN:- 9780814417119 (pbk.)
- 0814417116 (pbk.)
- Conflict one hundred one
- Conflict one hundred and one
| Item type | Current library | Home library | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | HD42.S544 (Browse shelf(Opens below)) | 1 | Available | 00002093704 |
Includes bibliographical references and index.
'Conflict 101' gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: build trust; harness negative emotions; encourage apologies and forgiveness; use a solution-seeking approach; and, say what needs to be said. Incorporating anecdotes taken from the author's twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.
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