Key performance indicators : developing, implementing, and using winning KPIs / David Parmenter
Publication details: Hoboken, N.J. : John Wiley & Sons, c2010Edition: 2nd edDescription: xix, 299 p. : ill. ; 24 cmISBN:- 9780470545157 (cloth)
- 0470545151 (cloth)
| Item type | Current library | Home library | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN DR ABDUL LATIFF | PERPUSTAKAAN DR ABDUL LATIFF KOLEKSI AM-P. DR ABDUL LATIFF | HF5549.5.P37P254k 2010 9 (Browse shelf(Opens below)) | 1 | Available | 00002044777 |
Includes bibliographical references and index
Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons
'Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools.'--BOOK JACKET
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