Workforce cross training / edited by David A. Nembhard

Includes bibliographical references and index

Design and operation of a cross-trained workforce / Jos A.C. Bokhorst and Jannes Slomp -- Job assignment / Rafael Pastor and Albert Corominas -- Factors affecting cross-training performance in serial production systems / David A. Nembhard and Karndee Prichanont-- Cross training in production systems with human learning and forgetting / David A. Nembhard and Bryan A. Norman -- Valuing workforce cross-training flexibility / Ruwen Qin and David A. Nembhard -- Best practices for cross-training teams / Kevin C. Stagl, Eduardo Salas, and Stephen M. Fiore -- Team training in complex environments / Hari Thiruvengada and Ling Rothrock -- Workforce cross training in call centers from an operations management perspective / O. Zeynep Aksin, Fikri Karaesmen, and E. Lerzan Ormeci -- Partial pooling in tandem lines with cooperation and blocking / Nilay Tanik Argon and Sigrun Andradottir -- Design of a labor-intensive assembly cell in the clean room of a medical device manufacturer / Viviana I. Cesani