The virtual customer : a new paradigm for improving customer relations in libraries and information services : satellite meeting, Sao Paulo, Brasil, August 18-20,2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas / edited by Sueli Mara Soares Pinto Ferreira and Rejean Savard

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Language: engporfrespa Series: IFLA publications ; 117Publication details: Munchen : K. G. Saur, 2005Description: xvi, 385 p. : ill. ; 21 cmISBN:

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Holdings
Item type	Current library	Home library	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	Z716.3.V577 (Browse shelf(Opens below))		1	Available		00001460461

Contains the'Proceedings of a satellite meeting, organized by the Managementand Marketing Section of IFLA, held in Sao Paulo in August 2004'

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