Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson ... [et al.]

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Publication details: New York : McGraw-Hill, 2005Description: xviii, 284 p. : ill. ; 23 cmISBN:

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Holdings
Item type	Current library	Home library	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	HM1121.C78 (Browse shelf(Opens below))		1	Available		00001460206
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	HM1121.C78 (Browse shelf(Opens below))	n. 2	1	Available		00001461380

Includes bibliographical references (p. 271-272) and index

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