Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Publication details: New York : McGraw-Hill, Inc; 2001Edition: 3rd edDescription: xxvi, 646 p. : ill.; 26 cm. + 1 computer laser optical disc (4 3/4 in.)ISBN:- 007231267X
| Item type | Current library | Home library | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | HD9980.5.F549 2000 (Browse shelf(Opens below)) | 1 | Available | 00001292381 |
Book is accompanied by 1 CD, entitled'Student resource CD-ROM to accompany service management: operations, strategy, and information technology, third edition, James A. Fitzsimmons, Mona J. Fitzsimmons' bearing the same call number and available at Bahagian Koleksi Media
Includes bibliographical references and index.
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