Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson

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Publication details: San Francisco : Jossey-Bass, 2000Description: 214 p. ; 24 cmISBN:

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Item type	Current library	Home library	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ	PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ KOLEKSI AM-P. HOSPITAL CANSELOR TUANKU MUHRIZ	HF5415.335.J64 2000 9HUKM (Browse shelf(Opens below))		1	Available		00001110009

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