Service-dominant logic : (Record no. 651782)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 06029nam a22004458i 4500 |
| 001 - CONTROL NUMBER | |
| control field | CR9781139043120 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250919142041.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m|||||o||d|||||||| |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr|||||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 141103s2014||||enk o ||1 0|eng|d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781139043120 (ebook) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9780521195676 (hardback) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9780521124324 (paperback) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UkCbUP |
| Language of cataloging | eng |
| Description conventions | rda |
| Transcribing agency | UkCbUP |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .L85 2014 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| Edition information | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Lusch, Robert F., |
| Relator term | author. |
| 245 10 - TITLE STATEMENT | |
| Title | Service-dominant logic : |
| Remainder of title | premises, perspectives, possibilities / |
| Statement of responsibility, etc. | Robert F. Lusch, University of Arizona and Stephen L. Vargo, University of Hawaii. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Cambridge : |
| Name of producer, publisher, distributor, manufacturer | Cambridge University Press, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2014. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (xxvi, 225 pages) : |
| Other physical details | digital, PDF file(s). |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Media type code | c |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Carrier type code | cr |
| Source | rdacarrier |
| 500 ## - GENERAL NOTE | |
| General note | Title from publisher's bibliographic system (viewed on 05 Oct 2015). |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Machine generated contents note: pt. I PREMISES -- 1. The service-dominant mindset -- Introduction -- Specialization and exchange -- Goods-dominant logic centricities -- Toward transcendence -- The four' axioms' of S-D logic -- Market-ing with S-D logic: the counterintuitive nature of S-D logic -- The contextual nature of value creation: the structurated world of S-D logic -- Outline of the book -- 2. Roots and heritage -- Introduction -- Foundations of economics -- The impact of a goods-dominant paradigm -- The shift toward consumer orientation -- The rise and evolution of service(s) thought -- Divergence from the goods-dominant paradigm -- Convergence toward service-dominant logic -- Moving forward -- 3. Axioms and foundational premises -- Introduction -- The lexicon of service-dominant logic -- Axiom 1 and foundational premise 1: service is the fundamental basis of exchange -- Foundational premise 2: indirect exchange masks the fundamental basis of exchange. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Contents note continued: Zooming out versus zooming in: seeing the bigger picture -- Service ecosystems: developing a systems view of exchange -- Collaboration: designing for density and relationships -- Value proposing: cocreating value with multiple stakeholders -- Designing: developing value-creating ecosystems -- Configuring: taking advantage of unstable environments -- Toward an S-D logic strategy appraisal -- Concluding comments -- 10. Conclusions and considerations -- Introduction -- Convergence -- A meta-idea -- The bigger picture -- More inversions -- Next steps -- Concluding comments. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Contents note continued: Concluding comments -- pt. II PERSPECTIVES -- 5. It's all actor-to-actor (A2A) -- Introduction -- Overthrowing divisions -- Generic actor-to-actor exchange -- Actor-centric exchange systems -- Concluding comments -- 6. The nature, scope, and integration of resources -- Introduction -- Resources are operand and operant -- Actors as resource integrators -- Concluding comments -- 7. Collaboration -- Introduction -- Actor-to-actor collaboration -- Collaboration and information technology -- Coproduction and cocreation -- Enterprise boundaries -- Toward collaborative advantage -- Implications for system viability -- Concluding comments -- 8. Service ecosystems -- Introduction -- Networks -- Ecosystems -- Micro, meso, and macro systems -- The service ecosystem as a system of processes -- From service ecosystems to ecosystems services -- Concluding comments -- pt. III POSSIBILITIES -- 9. Strategic thinking -- Introduction. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Contents note continued: Foundational premise 3: goods are distribution mechanisms for service provision -- Foundational premise 4: operant resources are the fundamental source of competitive advantage -- Foundational premise 5: all economies are service economies -- Axiom 2 and foundational premise 6: the customer is always a cocreator of value -- Foundational premise 7: the enterprise cannot deliver value, but can only offer value propositions -- Foundational premise 8: a service-centered view is inherently customer oriented and relational -- Axiom 3 and foundational premise 9: all economic and social actors are resource integrators -- Axiom 4 and foundational premise 10: value is always uniquely and phenomenologically determined by the beneficiary -- Contrasting logics -- Concluding comments -- 4. Service as a guiding framework -- Introduction -- Prior views of services misled -- A more comprehensive view of service -- Implications of'service' thinking. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward'service-dominant (S-D) logic', describing the shift from a product-centred view of markets to a service-led model. Now, in this keenly anticipated book, the authors present a thorough primer on the principles and applications of S-D logic. They describe a clear alternative to the dominant worldview of the heavily planned, production-oriented, profit-maximizing firm, presenting a coherent, organizing framework based on ten foundational premises. The foundational premises of S-D logic have much wider implications beyond marketing for the future of the firm, transcending different industries and contexts, and will provide readers with a deeper sense of why the exchange of service is the fundamental basis of all social and economic exchange. This accessible book will appeal to students, as well as to researchers and practitioners. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| General subdivision | Philosophy. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Philosophy. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries |
| General subdivision | Philosophy. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Vargo, Stephen L., |
| Dates associated with a name | 1945- |
| Relator term | author. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Print version: |
| International Standard Book Number | 9780521195676 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://doi.org/10.1017/CBO9781139043120">https://doi.org/10.1017/CBO9781139043120</a> |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b16844385 |
| b | 2020-12-22 |
| c | 2020-12-22 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | No |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Library | |
| Operator's initials, OID (RLIN) | 2020-12-22 |
| Cataloger's initials, CIN (RLIN) | m |
| Material Type (Sierra) | Printed Books |
| Language | English |
| Country | |
| -- | 0 |
| -- | .b16844385 |
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