Bank 3.0 : (Record no. 643585)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 05639cam a2200613Mi 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250919132329.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m o d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr |n||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 190918s2012 nyu o 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781119198918 |
| Qualifying information | (electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1119198917 |
| Qualifying information | (electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781118589649 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 1118589645 |
| 028 01 - PUBLISHER OR DISTRIBUTOR NUMBER | |
| Publisher or distributor number | EB00063938 |
| Source | Recorded Books |
| 029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | DEBBG |
| System control number | BV041907925 |
| 029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | DEBBG |
| System control number | BV043737935 |
| 029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | DEBSZ |
| System control number | 397475101 |
| 029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | GBVCP |
| System control number | 856576115 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)827207854 |
| Canceled/invalid control number | (OCoLC)864915492 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)ocn827207854 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201911011055 |
| Level of effort used to assign nonsubject heading access points | emilda |
| y | 09-18-2019 |
| z | hafiz |
| w | UKM UBCM Wiley MARC (363 titles).mrc |
| x | 203 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | EBLCP |
| Language of cataloging | eng |
| Description conventions | pn |
| Transcribing agency | EBLCP |
| Modifying agency | OCLCQ |
| -- | MHW |
| -- | IDEBK |
| -- | CNSPO |
| -- | DEBSZ |
| -- | OCLCO |
| -- | OCLCQ |
| -- | RECBK |
| -- | OCLCF |
| -- | OCL |
| -- | DEBBG |
| -- | DG1 |
| -- | OCLCQ |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | MAIN |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HG1611.C7 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 332.1 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | King, Brett. |
| 245 10 - TITLE STATEMENT | |
| Title | Bank 3.0 : |
| Remainder of title | Why Banking Is No Longer Somewhere You Go But Something You Do. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | New York : |
| Name of producer, publisher, distributor, manufacturer | Wiley, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2012. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (402 pages) |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Media type code | c |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Carrier type code | cr |
| Source | rdacarrier |
| 500 ## - GENERAL NOTE | |
| General note | Are ATMs more than just cash dispensers? |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Bank 3.0: Why Banking Is No Longer Somewhere You Go, but Something You Do; Copyright; Contents; Acknowledgements; Introduction; Part One: Changes in Customer Behaviour; Chapter 1: The Demands of the Hyperconnected Consumer; Psychological impact; Process of diffusion; The four phases of behavioural disruption; Retail banking disruption and the de-banked; Utility and service are the new differentiators; Key lessons; Chapter 2: The ROI of Great Customer Experience; Channel silos; Organisation structure; Widespread dissatisfaction signals the need for change. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | The branch versus online versus mobile debateWhich product works best on which channel?; Breaking bad inertia; Account opening and administration; What's my account balance?; Why is inertia such a problem?; Conclusions and key lessons; Part Two: Rebuilding the Bank; Chapter 3: Can the Branch be Saved?; Always banking, never at a bankTM; The core function of the branch in the 21st century; Should you be building Apple Stores?; The psychology of branch interactions; Branch innovations built to engage; The flagship brand store; Bank-shops; Pop-up branches; The'third place.' |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Automated and self-service branchesThird-party branches; What happens when they don't visit anymore?; Branch improvements today; Key lessons; Chapter 4: Onboard and Engaged-The Ecosystem for Customer Support; The need for better support; Twitter is real-time and fast; Twitter can be as personal as face-to-face; Use the Direct Message feature of Twitter; Twitter shows great service values to prospects too; Facebook as a support channel?; Siri, Lola, Skype and VoIP; Avatars replacing IVRs; Are you learning from what you measure?; When a consumer wants to become a customer. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Customer-centred means organisational changeFrom branch-led to customer-led; PERSONAL LOAN; From selling to service-selling; Responsive architecture; Forget the empire-building-no one owns the customer; Conclusions: Tactical channel improvement; Key lessons; Chapter 5: Web-Why Revenue is Still So Hard to Find ... ; Why aren't we buying more online?; The false comfort of compliance and process; What sells online?; Findability and Context; Usability; Stage 1: Informal whiteboard sketch; Stage 2: Formal Sketch (Lo-Fi) ready for usability test; Stage 3: Creative concept and implementation. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Screen (Web/Tablet/Mobile) firstCross-sell to existing customers; Combating banner blindness; Internet channel improvement today; Key lessons; Chapter 6: Mobile Banking-Already Huge and It's Just Getting Started; The greatest device ever sold; Mobile's ability to shift banking; The landscape; Mobile banking delivery versus payments; Mobile in Commerce; Bringing banking to the unbanked; The mobile as a bank account; What does the future hold?; Beyond the App Store; Key lessons; Chapter 7: The Evolution of Self-Service; Self-service banking-where it all started; The drive for efficiency. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The first edition of BANK 2.0 took the financial services world by storm and became synonymous with disruptive customer behaviour, technology shift and new banking models. In BANK 3.0, Brett King looks at the latest trends that are redefining financial services and payments. From the global scramble for dominance of the mobile wallet, the expectations created by tablet computing, the operationalizing of the cloud and the explosion of social media he explores: How Social Media has exposed pricing, over-regulation, outdated processes and poor policy, How mobile technology is com. |
| 588 0# - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Print version record. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Banks and banking. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | BUSINESS & ECONOMICS |
| General subdivision | Banks & Banking. |
| Source of heading or term | bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Banks and banking. |
| Source of heading or term | fast |
| Authority record control number or standard number | (OCoLC)fst00826867 |
| 655 #4 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| 773 0# - HOST ITEM ENTRY | |
| Title | Wiley e-books |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Print version: |
| Main entry heading | King, Brett. |
| Title | Bank 3.0 : Why Banking Is No Longer Somewhere You Go But Something You Do. |
| Place, publisher, and date of publication | New York : Wiley, ©2012 |
| International Standard Book Number | 9781118589632 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://eresourcesptsl.ukm.remotexs.co/user/login?url=https://doi.org/10.1002/9781119198918">https://eresourcesptsl.ukm.remotexs.co/user/login?url=https://doi.org/10.1002/9781119198918</a> |
| Public note | Wiley Online Library |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b16756988 |
| b | 2022-11-21 |
| c | 2019-11-12 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | No |
| 914 ## - VTLS Number | |
| VTLS Number | vtls003651355 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Library | |
| Operator's initials, OID (RLIN) | 2019-05-09 |
| Cataloger's initials, CIN (RLIN) | m |
| Material Type (Sierra) | E-Book |
| Language | English |
| Country | |
| -- | 0 |
| -- | .b16756988 |
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