Taking C.A.R.E of business [videorecording] (Record no. 503469)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01351ngm a2200289 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250930132705.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 111111s1999 mnu025 s00 vleng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Terms of availability | RM 1443.67 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201111181040 |
| Level of effort used to assign nonsubject heading access points | rosma |
| y | 11-11-2011 |
| z | fakrul |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UKM |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | dvd HF5415.5 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | .T355 |
| 245 00 - TITLE STATEMENT | |
| Title | Taking C.A.R.E of business [videorecording] |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | [St. Paul, Minnesota] : |
| Name of publisher, distributor, etc. | StarThrower, |
| Date of publication, distribution, etc. | [1999] |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 videodisc (25 mins.) : |
| Other physical details | sd., col., ; |
| Dimensions | 4 3/4 in. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Truly great customer service professionals knows that to deliver remarkable customer service, you have to choose to be Connected, Attentive, Responsible and Enthusiastic (C.A.R.E). From greeting customer and gracefully managing several at once, to handling dissatisfied customers and keeping a fresh outlook at all times, this video emphasizes personal accountability as it teaches employees to actively improve their customer relations skills. |
| 538 ## - SYSTEM DETAILS NOTE | |
| System details note | DVD format |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Personnel management. |
| 9 (RLIN) | 60691 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Employees |
| General subdivision | Training of. |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b1519257x |
| b | 2021-05-28 |
| c | 2019-11-12 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | MEDIA |
| Suppress in OPAC | No |
| Call number prefix | dvd HF5415.5 .T355 |
| 914 ## - VTLS Number | |
| VTLS Number | vtls003482559 |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] | |
| Link information for 9XX fields | rmh |
| 991 ## - LOCAL NOTE (NAMA FAKULTI/INSTITUT/PUSAT) | |
| a | Fakulti Sains Sosial & Kemanusiaan |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Library | PERPUSTAKAAN TUN SERI LANANG |
| Operator's initials, OID (RLIN) | 2011-11-11 |
| Cataloger's initials, CIN (RLIN) | m |
| Material Type (Sierra) | Video/ DVD |
| Language | English |
| Country | |
| -- | 0 |
| -- | .b1519257x |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Inventory number | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG | MEDIA-P. TUN SERI LANANG (ARAS 2) | 12/11/2019 | - | 0.00 | .i19910800 | dvd HF5415.5 .T355 | 00002047721 | 18/09/2025 | 1 | 18/09/2025 | MEDIA |