MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01336nom a2200349 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20250914130801.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS |
|---|
| fixed length control field |
o040 gr s bl |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
030801n xxu040 00 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Terms of availability |
RM1040.00 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
200311111542 |
| Level of effort used to assign nonsubject heading access points |
noraaz |
| Level of effort used to assign subject headings |
200311111541 |
| Level of effort used to assign classification |
noraaz |
| Level of effort used to assign subject headings |
200310271503 |
| Level of effort used to assign classification |
asmany |
| y |
08-01-2003 |
| z |
trainer |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
HF5415.5.B76 kit |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
HF5415.5 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Brown, Rick |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Winning customer loyalty |
| Medium |
[kit] / |
| Statement of responsibility, etc. |
produced by Rick Brown ; directed by Bill Heitz |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Chicago : |
| Name of publisher, distributor, etc. |
Jack Wilson and Associates, |
| Date of publication, distribution, etc. |
[n.d.] |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
2 videocassettes, 2 sound cassettes, 2 guidebooks ; |
| Dimensions |
in container, 33 x 25 x 5 cm. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Miscellaneous information |
vol. 1. |
| Title |
Eliminate customer turnoffs - |
| Miscellaneous information |
vol. 2. |
| Title |
Exceed customer expectations |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE |
|---|
| Creation/production credits note |
Written by Paul R. Timm, Rick Brown ; editor, Neal Oswald |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer service |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Heitz, Bill, |
| Relator term |
direction |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Timm, Paul R., |
| Relator term |
writer |
| 740 0# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE |
|---|
| Uncontrolled related/analytical title |
Eliminate customer turnoffs |
| h |
[kit] ; |
| Number of part/section of a work |
vol. 1 |
| 740 0# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE |
|---|
| Uncontrolled related/analytical title |
Exceed customer expectations |
| h |
[kit] ; |
| Number of part/section of a work |
vol. 2 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
|---|
| a |
.b13233403 |
| b |
2021-05-28 |
| c |
2019-11-12 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
TERHAD |
| Suppress in OPAC |
No |
| Call number prefix |
HF5415.5.B76 kit |
| 914 ## - VTLS Number |
|---|
| VTLS Number |
vtls000337628 |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] |
|---|
| Link information for 9XX fields |
aaa |
| 991 ## - LOCAL NOTE (NAMA FAKULTI/INSTITUT/PUSAT) |
|---|
| a |
Koleksi Media |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Library |
PERPUSTAKAAN TUN SERI LANANG |
| Operator's initials, OID (RLIN) |
2003-01-08 |
| Cataloger's initials, CIN (RLIN) |
m |
| Material Type (Sierra) |
Kit |
| Language |
English |
| Country |
|
| -- |
0 |
| -- |
.b13233403 |
