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Fundamentals of total quality management : process analysis and improvement /

Dahlgaard, Jens J.

Fundamentals of total quality management : process analysis and improvement / Jens J. Dahlgaard, Kai Kristensen and Gopal K. Kanji - London : Chapman & Hall, 1996 - 372 p. ; 25 cm.

ISBN: 0412570602 RM202.40

LCCN: 97-69703

Subjects--Topical Terms:
Total quality management
Benchmarking (Management)
Management

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