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Nine keys to world-class business process outsourcing /

Lacity, Mary Cecelia,

Nine keys to world-class business process outsourcing / 9 keys to world-class business process outsourcing Mary Lacity and Leslie Willcocks. - xxiv, 239 pages : illustrations ; 25 cm

Includes bibliographical references and index.

ISBN: 9781472918482 RM200.50

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Nine keys to world-class business process outsourcing /

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