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IT service management based on ITIL 2011 edition /

Bernard, Pierre,

IT service management based on ITIL 2011 edition / Pierre Bernard. - x, 338 pages : illustrations ; 24 cm. - Best practice . - Best practice .

Includes bibliographical references and index.

ISBN: 9401800170 9789401800174 RM229.40

Subjects--Topical Terms:
Information technology--Management.
Information technology--Quality control--Standards.

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IT service management based on ITIL 2011 edition /

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